Frequently Asked Questions

When will my membership pack arrive?

Due to the inclusion of the Arsenal Handbook which is printed after the summer player transfer window, packs are likely to be delivered over October and November if you renew within your renewal window.

Can I purchase tickets before my membership card arrives?

If you do purchase tickets prior to receiving your membership card(s) please telephone the Contact Centre on 020 7619 5000 (option 1) on the day before the fixture if mid week and Friday if a weekend fixture. A paper ticket will be issued for the member to collect on the match day.

Can I cancel a ticket I have purchased via Ticket Exchange?

Unfortunately once the booking has been confirmed the Ticket Exchange purchase is non-refundable as you have purchased the ticket from a season ticket holder.

I haven't received email confirmation for a booking I have made

All bookings can be viewed online by logging on with your membership number and password. Select the My Account tab then Account History. You then have the option to re-send the email to the email address on your account.

Forgot my password? Changed my email? How do I access my account?

If you have forgotten your password go to the membership login page on the e-ticket hub, click on the forgotten password link and enter your membership number. You will then be sent a temporary password to the email address linked to your membership.

Can an adult purchase a ticket with a Junior Gunner?

Two Red or Silver adult members can purchase a ticket with a Junior Gunner in the Family Enclosure when the Red or Silver sale is announced. Red adult members can also purchase a ticket within the Family Enclosure with a Junior Gunner when tickets become available on a Red sale subject to availability. All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket. A Junior Gunner membership is only valid for the membership holder even if a full priced ticket has been purchased on their membership, this is in compliance with the terms and conditions of all memberships which are non-transferable.

Can I sell my tickets on?

Please see the applicable Terms and Conditions to your ticket for further details. Season ticket holders that are unable to attend a fixture can post their ticket for sale via the Ticket Exchange link where available on Arsenal.com. This gives a Silver or Red Member the chance to purchase your seat. Silver and Red Members who are unable to attend a fixture can contact the club in writing 72 hours prior to the fixture for a refund minus the booking fees.


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